Your privacy is important to us. It is Seating Sage's policy to respect your privacy regarding any information we may collect from you across our website, seatingsage.com, and other sites we own and operate.
1. Information We Collect
Log data: When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
Personal Information: We may ask for personal information, such as your name and email address, when you register for an account or use certain features of our service. This information is used to create and manage your account, and to provide you with our services.
Event and Guest Data: When you use Seating Sage to manage events, you will be providing information about your events and your guests. This includes guest names, contact information (if provided), seating preferences, and any other data you input for the purpose of generating seating arrangements. We treat this data as confidential and use it solely for the purpose of providing the Seating Sage service to you.
2. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, operate, and maintain our website and services;
- Improve, personalize, and expand our website and services;
- Understand and analyze how you use our website and services;
- Develop new products, services, features, and functionality;
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes (where permitted by law and with your consent);
- Process your transactions and manage your orders;
- Send you emails (e.g., for account verification, password reset, service updates);
- Find and prevent fraud.
3. Data Security
We take reasonable precautions to protect your information. We implement security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. However, please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
4. Data Retention
We will retain your personal information and event data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
You can delete your account and associated event data at any time. Please contact us if you require assistance with this.
5. Third-Party Services
We may use third-party services to help us operate our business and the website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Specifically, we use:
- Firebase (Google Cloud Platform): For backend services including authentication, database (Firestore), and cloud functions.
- Stripe: For payment processing. We do not store your credit card details. Stripe handles all payment information securely.
- Mixpanel: For product analytics to understand how our service is used and to improve it.
- Google AI (Gemini): The AI models used for generating seating arrangements are provided by Google. Guest data (names, known guests, interests, opt-in status) is sent to these models for processing but is not used to train the models.
These third parties have their own privacy policies addressing how they use such information.
6. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
7. Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: hello@seatingsage.com